If you encounter an unusual error in LawVu, particularly if it occurs as you are attempting a familiar or common action, please try the following steps in sequence:

  1. Log out
  2. Clear your browser cache
  3. Screenshot the developer console

1. Log out

Click your initials in the top right of the screen and hit Sign out.

Log back in as normal and repeat the action that caused the error.

2. Clear your browser cache

If the error persists, try clearing your browser cache. Periodically clearing your cache helps applications like LawVu run better on your computer. This is because data stored in the cache prohibits the loading of new contents. When you delete the stored cache data, particularly after a LawVu update, the latest version can be retrieved.

Select your browser from the list below for instructions how to clear your cache:

Once you have cleared your cache, repeat the action that caused the error.

3. Capture error information in the Developer Console

If the error persists, there really must be a problem! Capture some information from the developer console in your browser to help the LawVu support team quickly diagnose and resolve your issue.

  • Google Chrome

To open the developer console window on Chrome, use the keyboard shortcut Ctrl + Shift + J (on Windows) or Command + Option + J (on Mac).

This will open the dev console on the right side of the screen.

Right-click into the console area and ‘clear console’. This makes it easier to spot any errors.

Now just repeat the action that was causing an error. Open a support conversation by clicking the messenger icon in the bottom corner of your LawVu screen.

Paste in a screenshot of the dev console along with a description of your issue.

  • Safari

To open the dev console in Safari, you must first enable the Develop menu in the Mac menu bar. To do this, select "Preferences" from the Safari menu bar.

Go to the far right Advanced tab and ensure the "Show Develop menu in menu bar" option is ticked. Close this window and return to LawVu.

Use this keyboard shortcut Cmd + Option + C to open the dev console.

Now just repeat the action that was causing an error. Open a support conversation by clicking the messenger icon in the bottom corner of your LawVu screen.

Paste in a screenshot along with a description of your issue.

  • Mozilla Firefox

To open the dev console in Firefox, use the keyboard shortcut Ctrl + Shift + J on Windows or Command + Option + J on Mac.

The dev console will appear in a pop-up own window onscreen. Shift and resize this window as needed.

Right-click into the console area and ‘clear console’. This makes it easier to spot any errors.

Now just repeat the action that was causing an error. Open a support conversation by clicking the messenger icon in the bottom corner of your LawVu screen.

Paste in a screenshot of the dev console along with a description of your issue.

  • Internet Explorer 11

Before opening the dev console, click the Settings cog in the top right corner of your browser and select Internet options.

Go to the Advanced tab within options. Scroll down to Security and tick the Enable 64-bit processes for Enhanced Protected Mode*.

Hit OK and close the Options pop-up.

Now open the dev console in Internet Explorer by hitting F12 on your keyboard.

Now just repeat the action that was causing an error. Open a support conversation by clicking the messenger icon in the bottom corner of your LawVu screen.

Paste in a screenshot along with a description of your issue.

  • Microsoft Edge

To open the dev console in Microsoft Edge, hit F12 on your keyboard.

Now just repeat the action that was causing an error. Open a support conversation by clicking the messenger icon in the bottom corner of your LawVu screen.

Paste in a screenshot along with a description of your issue.

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