Troubleshooting Tips - How to clear your cache, history and more.

You may be accessing Plexus Gateway via Internet Explorer, Google Chrome, Apple Safari, Mozilla Firefox or other browsers. Whilst there is a load of extra stuff online, here are some first steps to try and solve browser-related login or loading issues.

Many issues can be fixed by clearing your browser cache, cookies and history. Scroll down for tips on your browser.

Internet Explorer and Edge (on PC)

Clear the cache and cookies in Internet Explorer 10 & 11

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Further Troubleshooting...

If you are still having issues, try to steps below.

  • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.
  1. Close out of Internet Options. Click on Tools and select Developer Tools.
  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...
  3. Click Yes to confirm the clearing of the browser cache.

For further help: Visit Microsoft.


Microsoft Edge

Launch your Edge browser and click on the 3-lined Hub button in the top right corner.

Next click on the clock-shaped History button.

Here you will be able to view your browsing history.

If you click on Clear History and then on Show more, you will be able to delete and clear your browsing History, Cookies, Data, Temporary Internet Files, Cache, etc.

You will see the following items available:

  • Browsing history
  • Cookies and saved website data
  • Cached data and files
  • Download history
  • Form data
  • Passwords
  • Media licenses
  • Pop-up exceptions
  • Location permissions
  • Full screen permissions
  • Compatibility permissions

Select the one’s you want to clear and click on the Clear button. Restart your Edge browser. For more information visit Microsoft.


Google Chrome (on Mac or PC)

Delete your browsing data

If you sync a type of data, deleting it on your computer will delete it everywhere it's synced. It'll be removed from other devices and your Google Account.

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools Clear browsing data.
  4. Choose a time range, like last hour or all time.
  5. Select the types of information you want to remove.
  6. Click Clear browsing data.

Clear all your history

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click History History.
  4. On the left, click Clear browsing data. A box will appear.
  5. From the drop-down menu, select how much history you want to delete. To clear everything, select the beginning of time.
  6. Check the boxes for the info you want Chrome to clear, including “browsing history." Learn more about the types of browsing data you can delete
  7. Click Clear browsing data.

To delete your search history, learn about clearing activity saved in My Activity.

Clear all cookies

If you remove cookies, you'll be signed out of websites and your saved preferences could be deleted.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Cookies.
  6. Under "All cookies and site data," click Remove all.
  7. Confirm by clicking Clear all.

For further help, visit Google.


Mozilla Firefox (on Mac or PC)

Clear history for that site

The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:

  1. Click the Library button , click History and then click the Show All History bar at the bottom to open the Library window.
  2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press Enter.
  3. In the resulting list, right-click on the site you wish to forget, and select Forget About This Site.

Clear all cookies and the cache

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

  1. Click the Library button , click History and select Clear Recent History….
  2. In the Time Range to clear: drop-down, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.

Enable cookies for the website

Make sure that cookies are enabled for the site in question:

  1. Click the menu button and choose Options.
  2. Select the Privacy & Security panel and go to the History section.
  3. In the drop-down menu next to Firefox will, choose Use custom settings for history.
  4. Make sure Accept cookies from websites is check-marked.
  5. Make sure Accept third-party cookies is set to Always.Disabling third party cookies can cause problems with some websites. Always accept third-party cookies to rule it out as a cause for your problem.
  6. Click Exceptions….
  7. Make sure the site you're trying to access isn't listed.If it is listed, click on its entry, then click Remove Website.
  8. Close the about:preferences page. Any changes you've made will automatically be saved.

If you changed any settings, try logging in to the site again.

For further help, visit Mozilla.


Safari (on Mac or PC)

Manage cookies and website data

Choose Safari > Preferences, click Privacy, then do any of the following:

  • Always block cookies: Select “Block all cookies.”Websites, third parties, and advertisers can’t store cookies and other data on your Mac. This may prevent some websites from working properly.
  • Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All.Removing the data may reduce tracking, but may also log you out of websites or change website behavior.
  • See which websites store cookies or data: Click Manage Website Data.
  • Ask websites not to track you: Some websites keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. You can have Safari ask sites and their third party content providers (including advertisers) not to track you.With this option turned on, each time Safari fetches content from a website, Safari adds a request not to track you, but it’s up to the website to honor this request.

Clear your browsing history

Choose History > Clear History, click the pop-up menu, then choose how far back you want your browsing history cleared.

For further help, visit Apple.

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