At LawVu, we believe customer feedback is one of the most valuable drivers of product innovation. Your ideas, suggestions, and insights help us build solutions that address real-world challenges and deliver greater value to legal teams.
We’ve created several ways for you to share feedback, submit ideas, and help shape the future of LawVu.
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In this article:
How to share product feedback
There are several ways to provide feedback to our product team.
Through the Feedback Portal (on the Hub, open the “Updates & Feedback” menu)
From here, select either 'Launch portal' or 'Give feedback'
The Feedback Portal allows you to:
Submit new ideas and feature requests
Vote on existing ideas
View features that are being considered
See what’s currently on our roadmap
Track the status of your submitted feedback
To view and manage ideas you’ve supported, navigate to My Votes.
Through Feature Feedback Surveys
From time to time, you may see contextual surveys within LawVu that ask for feedback on recently released features. These quick surveys help us understand how new functionality is performing and where improvements can be made.
Through Our NPS Survey
We periodically invite customers to participate in our Net Promoter Score (NPS) survey. This helps us understand overall satisfaction and identify opportunities to improve your experience with LawVu.
What happens to your feedback?
Every piece of feedback submitted to LawVu is reviewed by our Product team.
Once feedback is received, we:
Categorize and tag feedback by theme and area of the product
Identify trends and recurring requests
Measure demand for specific features and enhancements
Assess opportunities through additional research and analysis
Evaluate whether an idea aligns with our product roadmap and strategic priorities
While not every request can be actioned immediately, all feedback contributes to our decision-making process.
When prioritizing new features and improvements, we consider factors such as:
User Impact
Will this change solve a significant challenge or improve outcomes for our customers?
Feasibility
Can the solution be delivered effectively with the resources and technology available?
Urgency
Is the request preventing users from accomplishing critical tasks or achieving key objectives?
We also evaluate how a feature aligns with our long-term product vision and the value it can deliver across our broader customer community.
Keeping you informed
When a feature or enhancement you've requested progresses through our planning process, we'll keep you updated by:
Updating its status in the Feedback Portal
Sharing product updates through our InsideVu newsletter and website announcements
Inviting you to participate in research sessions, beta programs, or early access opportunities
Notifying you when the feature becomes available
Even when an idea is not immediately prioritized, your feedback remains valuable. It helps shape future product discussions, influences long-term planning, and contributes to ongoing improvements across the platform.
Our commitment to continuous improvement
Feedback is not a one-time event - it's an ongoing conversation.
We regularly review past submissions alongside new requests to ensure LawVu continues to evolve with the needs of our customers. Your insights help us make better decisions, deliver meaningful improvements, and build a product that supports the way legal teams work today and in the future.
Thank you for helping shape LawVu.