In this article:
Access to LawVu
Users can access LawVu in one of two ways, either by:
Single Sign-On (SSO) and the use of your existing work email and password
By way of invitation and the use of a "personal password", set by you at the time of invitation/activation.
1. What is Single Sign-On (SSO)?
Single Sign-On, or "SSO," as it is commonly known, is an authentication scheme that allows a user within a company or organization to log in with a single ID and password to any of several related yet independent software systems.
For instance, you may use the very same username and password to login to your work PC, work network, VPN, email client, web browser, or Microsoft Office suite. The same may be true for login to LawVu.
NOTE: Your organization may or may not have activated SSO for LawVu.
To confirm this, you can initiate the live chat located at the bottom right of this page or you can ask your organization's IT Administrator/Team.
2. Invitation and use of a "personal password"
If your organization does NOT use SSO or has not activated SSO for LawVu, you will need to be invited by your LawVu Organization Administrator to log in.
Your LawVu Organization Administrator is typically your General Counsel, Head of Legal Operations, or Legal Team Leader, so request an invitation from them if you need access.
NOTE: We can also confirm whether you have been invited to LawVu or not. Simply launch the live chat available at the bottom right corner of this page to contact one of the Support Team.
Activating your user profile in LawVu
1. SSO activation
Users who belong to organizations using SSO for LawVu will not receive invitation emails. You'll simply be able to log in using your existing email address and password.
2. Non-SSO activation
If SSO is NOT in place, you'll need to be invited by your Organization Admin. When invited, you will receive an invitation email:
To activate your profile, click on "Accept Invitation" and follow the onscreen prompts to set up a password.
NOTE: Passwords should need to be 10 characters or longer, and be fairly complex. The system will indicate if the password is strong enough and will also provide suggestions.
How to login
Regardless of your setup, go to go.lawvu.com / eu.lawvu.com / us.lawvu.com depending on the stack where your account is located.
Accounts WITH Single Sign-On (SSO)
Enter your email address. Users that have been correctly set up with Single Sign-On (SSO) will immediately be directed to their organization's login portal page. This is where you need to enter your work/organization password.
How it works:
Enter your email address.
Our login page will automatically determine whether you have SSO enabled by matching your email address domain and your LawVu account configuration.
If a match is found, you'll be directed to your organization's login/page/portal.
Enter your normal work credentials.
If entered correctly, access will be granted and you'll be handed back to LawVu
If this does not work, please contact your organization's IT Administrator/Team to request access to LawVu via Single Sign-On.
Accounts WITHOUT Single Sign-On (SSO)
If your organization does NOT use SSO, you will be asked for a password after entering your email address. e.g:
Enter your password to log in. Use the password you created when activating your invitation.
Password Requirements: The minimum length of the password is ten characters, and it must be fairly complex. It needs to be long, random, and have special characters. The system indicates when the password is strong. Adding your first name and last name doesn’t increase password strength and will be considered invalid.
Unlike Google/Outlook, once you set a password for your LawVu account, you are not required to change it every few months unless you have forgotten it.
Troubleshooting login issues
I can't remember my password.
To reset your password, use the "reset password" option on the login page. Click here for more information on how to reset your password.
We use SSO, but I am not being directed to my organization's login page/portal. I am being asked for a password on the LawVu login screen and my work password does not work.
For example. John Smith of ACME Ltd has gone to go.lawvu.com to log in. He enters his email address john.smith@acme.com, but LawVu is not directing him to his organization's login screen. Instead, it's asking him for a password on the LawVu login page like this:
Troubleshooting Options:
1. Ensure the email address you are using matches your work email address exactly.
e.g. are you using john.smith@acme.com, when your email address is, in fact, jonathan.smith@acme.com or smith.john@acme.com?
2. Have you been "de-provisioned" or changed in your organization's identity provider/active directory?
All Single Sign-On logins must match your organization's current employee list exactly. If you've recently been removed or edited in your work directory, LawVu will not be able to match and authenticate you into LawVu. Contact your organization's IT Administrator/Team to ensure you are set up correctly and to verify which email address they have on record for you.
3. Have you been given access to the LawVu application by your organization's IT Team?
Some organizations pick and choose which applications or websites their identity provider/active directory will allow employees to access. Your email and password may be fine, but you may not have been given access to LawVu by your IT team. Contact your organization's IT Administrator/Team to ensure you have access to the LawVu application. If not, request that they add LawVu to the accepted list of applications for your work account.
4. Have you recently changed your work email address?
If you:
- have changed your name or surname;
- use multiple email addresses at work;
- have changed your email address domain;
then please ensure you are using the correct email address. Contact your organization's IT Administrator/Team to verify your current work email address, ensure it is provisioned in your work's active directory, and retry with the email address confirmed by your IT team.
Still encountering issues?
For security reasons, your profile will be locked after five failed login attempts.
If this happens, please get in touch with LawVu Support via our live chat for assistance.
Head to lawvu.com and launch our live chat in the bottom right-hand corner to speak to a member of our support team and we'll help resolve access for you.
