Simple ticketing

Allows standard users and contributors to submit a request to legal without naming the matter or assigning a matter manager.

Chinmayee avatar
Written by Chinmayee
Updated over a week ago

Simple ticketing helps organizations control how standard users and contributors create matters.

With this feature turned on, Standard Users and Contributors do not get the option to add a matter name or assign a matter manager when creating matters.

Instead, by default, matters created by these users are sent to the Intake queue, and the user is notified when the matter is worked on.

The matter name is created using the user’s name and matter type, as shown in the screenshot below - Cece Forbes - Corporate

To turn on simple ticketing, contact the LawVu Support Team.

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