Most of the time, when working on matters, you're going to want to collaborate with a key person to get the matter completed.
This person is someone we refer to as a 'Matter manager' who is either another colleague within the in-house legal team or someone from an external law firm (legal service provider).
In this article:
How to assign someone as a matter manager
This can be achieved either during the process of creating the matter - or once the matter has been created.
Assigning during matter creation
2. Assigning matter manager after matter creation:
The people picker +Assign will allow you to select only users with the right role in LawVu ( InHouse Legal or Administrator ). Matters cannot be assigned to Business Users or Contributors.
Do I need to know who to assign as the matter manager?
Most organizations will have relatively close relationships with their in-house legal team and legal service providers, and therefore they'll know who they want to work with and can select that person from the list.
However, if you're not sure who best to assign the matter to, you can assign it directly to the organization or legal service provider intake queue, and they will then assign the matter to an appropriate member of their team.
What happens next?
Matter managers do not need to manually accept assigned matters. They will receive both an in-app notification and an email informing them about the matters assigned to them.
If you’d like Matter Managers to receive notifications prompting them to manually accept assigned matters, simply navigate to Settings > Matter Management > Matter Acceptance and toggle the switch to enable this feature.
Setting a default Matter Manager/Intake assignment
Administrators are able to set a specific individual or the Intake queue to act as the default Matter Manager for newly created matters. This option is set at the matter type level.
This enables the business to have better control of requests that are coming in from users and how matters are distributed within the team.
To set this up, go to Organization Settings / Matter Management / Matter types. Under the Settings tab of the specific matter type that you want to appoint the default matter manager, you'll see the Matter assignment section. Click '+Add' to select the specific individual or select the Intake queue.
Now all newly created matters of this particular matter type coming in from the team will be automatically assigned to the person or Intake you selected.
Creators will have the option to edit it if necessary.
To read more about this feature, check this article: Setting a default Matter Manager/Intake assignment
If you wish to create a streamline of assigning a team to matters, please see this article.