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Administrators are now able to set a specific individual or the Intake queue to act as the default Matter Manager for newly created matters. This option is set at the matter type level.
This enables the business to have better control of requests that are coming in from users and how matters are distributed within the team.
How to appoint a default Matter Manager
Go to Settings > Matter Management > Matter types
Select the matter type you want to add a default Matter Manager for and go to the Settings tab.
Click on + Add to select a specific individual or the Intake queue from the people picker.
Note - Only users with 'Manage matters' permission can act as Matter Managers
You can add a legal team member as the Matter Manager or your organization's Intake queue. You can also choose a lawyer from your external law firm or its Intake queue.
Now all matters of the specific matter type you create will be automatically assigned.
If users wish to change the default Matter Manager, they can click on the Matter Manager field during the matter creation process and chose another person.
Note: If Simple Ticketing is enabled, then the matter will be displayed in the Intake queue until the appointed Matter Manager accepts it.