At LawVu, we believe that customer feedback is one of the most powerful tools for shaping a product that truly solves real-world problems. That’s why we have multiple ways for you to share your ideas and submit requests.
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In this article:
How to give us product feedback
There are a few ways to do this:
Through the Feedback Portal (on the Hub, open the “Updates & Feedback” menu)
Through our thumbs up👍contextual surveys on specific feature releases
Through our NPS survey (this appears from time to time in the Hub)
What happens with product feedback
Once feedback is collected, our product team work together to:
Tag and categorize feedback by themes
Identify patterns
Quantify demand for specific features or improvements
Do further analysis to decide if this will be added to our roadmap
Not all feedback leads to immediate action—but every piece is considered. We prioritize features based on:
User impact: Will this feature solve a major pain point?
Feasibility: Can we build it efficiently with available resources?
Urgency: Is it blocking users from achieving key outcomes?
We also consider how a feature fits into our long-term vision and whether it benefits a broad segment of users.
Closing the loop
When a feature you requested gets prioritized, we’ll:
Update its status in the Feedback Portal
Share progress updates in our InsideVu newsletter/website article
Request your participation in an early access program or a research call
Email you directly when it’s available
Even if a feature isn’t built right away, your feedback helps shape future iterations and informs our product strategy.
Continuous improvement
Customer feedback isn’t a one-time input—it’s an ongoing conversation. We regularly revisit past feedback to ensure our product evolves with your needs.