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Outlook is historically 'desktop software' - i.e. software that is installed onto your computer. Whereas LawVu is 'cloud-based software' - i.e. not installed onto your computer.

The Outlook Add-in acts as a type of bridge between these two worlds to allow you to get information from Outlook on your computer into LawVu in the cloud.
Because the Add-in is installed onto your computer it will be subject to the same network and security restrictions that you have in place.

There are a lot of versions of Outlook - and a lot of versions of Windows - and an almost infinite number of ways that your corporate network and security settings can be configured - this can make troubleshooting problems quite difficult.

We've listed some of the most common solutions to errors below that you can try:

To check if you are using the latest version of the add-in, sign out of the add-in and check the version that displays at the bottom of the screen. If it is not '2.1.0' then head on to this article to install the latest version

Most issues are cleared by performing an add-in refresh. To do that, right-click on the add-in and select 'Refresh'.

The good old 'turn it off and on again' solution often holds true for Outlook.

In order to determine whether we're dealing with an error with the LawVu plugin or one localized to your system, it might be worth trying to see if your scenario works in Outlook online. To do that:

Now you can check to see if you have the problem in the Outlook for web version.

Clearing your Internet Explorer cache only takes a moment and will likely fix most problems you experience with the Outlook add-in. Clearing your IE cache is important because even if you always use another browser such as Chrome, the Outlook add-in still uses IE in the background for the integration.

Alternatively, to clear your cache in Microsoft Edge, click the three-dot button in the top right and go to Settings > Privacy and Services > Clear Browsing Data > Choose what to clear.

Just clear everything and reload your browser.

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If you have attempted to log in a number of times then your LawVu account could be locked - our advice in this case is to try a password reset - this will unlock your account and allow you to try again. Note - this only applies to non 'SSO' accounts.
To see how to reset your password please see this article.

Because the Outlook Add-in is running from INSIDE your corporate network - it is subject to any firewalls or restrictions that are put in place by your corporate network security team.

If the Outlook Add-in is having problems connecting to LawVu then checking with your internal IT team is the best place to start.

The Outlook Add-in needs to connect to the following URL and, though this URL might be available from your web browser, it may not be available from Outlook
https://outlook-aus.lawvu.com/

The security settings in Internet Explorer can have a direct impact on the Outlook Add-in

To change the security settings in Internet Explorer click into 'Tools' > 'Internet Options' > 'Security'.
Depending on your version of IE you may find this under the 'Cog' icon.

1 - Try setting the security level settings down to 'Medium high' or 'Medium'.
2 - Ensure that 'Enable Protected Mode' is selected - Add-ins can only work with "Protected Mode" enabled in Internet Explorer.

Important - make sure that you restart Internet Explorer AND Outlook after changing the Internet Explorer security settings.

Further, you can reset zone security settings:

Then, add https://*.lawvu.com to the trusted list:

Note - if after restarting both Internet Explorer AND Outlook - you may need to actually restart your computer.

If you are still experiencing problems with your add-in after trying these steps, please contact the friendly support staff available around the click, through the chat window on the bottom-right of your LawVu screen

The LawVu add-in for Outlook is available for Outlook on iOS, Outlook on Android, Outlook on the web in Office 365 and Outlook.com.

The Outlook REST APIs and Exchange REST APIs have been deprecated by Microsoft, March 2023, which was the last method for the Graph API to communicate with on-premise exchange servers.

What version of Outlook are you using?
Here is how to find out.

Please be aware that the LawVu for Outlook add-in is not supported for those using a Google or G-suite account.

Due to changes made by Microsoft in mid-2020, we no longer support Outlook shared mailboxes.