How to use the matter email address

Who can use this feature?

👤 Standard, Contributor, In-House Legal, and Organization Administrator roles

In this article:

If you're a member of the matter or contract, you can use its specific email address to start a conversation.

Users with full access to the matter or contract will see the email address in one of two places: Under the Details tab for a matter or the Overview tab (in the General Information section) for a contract.

Users with preview-level access (Standard/Business users) will see it to the right of the status update icon.

Hover over the email address to make the Copy icon appear. Then, paste the address into the To:, Cc:, or Bcc: field of your email.

When you send the email, this creates a new conversation. When a response includes the email address, it's captured in the conversation.

⚠️ The email address does not remain static. It is intentionally non-permanent to ensure accurate tracking and data security for every single conversation you create. Even when the address changes, LawVu will still correctly route all future email replies back to the conversation. Always copy the address fresh from the matter or contract before starting a new thread.

⚠️ External collaborators cannot begin conversations using the email address. LawVu uses the sender’s address to find a corresponding user account. If a person outside of LawVu sends an email to the email address to begin a conversation, the email will bounce back.

When collaborating with vendors or outside counsel, you can keep them involved by adding them as Email recipients to the conversation.

Once added, they can contribute directly to the matter or contract record simply by replying to the email thread. They can participate in the conversation without ever becoming a member and will receive an email every time a matter or contract member contributes to that conversation.

Q: I don't see an Email recipients tab when I open the conversation's 'Details' panel.

A: If you don't see this option, your organization may have deactivated the option to share information via email for security reasons.